FAQ

01 What types of aluminum products do you manufacture?

QUESTIONS FOR PRODUCT

02 Do your aluminum building materials meet international standards?

We specialize in the manufacturing and innovation of aluminum architecture facade materials such as doors, windows, railings, metalwork and awning.

Our Aluminum building materials are designed for residential, architectural and commercial applications and have been tested to meet the requirements of AS2047 for australia.

03 Are your products suitable for extreme weather conditions?

Yes, our products are designed with excellent insulation, thermal performance, and wind resistance. We offer tailored solutions based on local climate conditions (cold, hot, humid, etc.).

04 How to install your products?

Standard window and door products are delivered fully assembled. For other products, we provide professional instructions (PDF/Video) to guide you in installing them easily and correctly. Each order is assigned a specific engineer for support.

05 Do you provide samples?

Yes, we can send you samples for quality checking. Please contact us with your specific requirements.

01 Are you a manufacturer or a trading company?

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QUESTIONS FOR PRODUCTION

02 What is your production capacity?

Proline Aluminum is a professional aluminum building materials manufacturer based in Brisbane, Queensland. We specialize in manufacturing aluminum windows, doors, railings, and other building systems, serving local projects throughout Queensland with nearly 20 years of experience to ensure high quality and timely delivery.

Proline Aluminum is equipped with advanced manufacturing lines for windows, doors, and railings, capable of handling both large-scale projects and small customized orders efficiently. We ensure on-time delivery for urgent orders without compromising quality.

03 How do you ensure the quality of your products?

Proline Aluminum implements strict quality control processes, including regular inspections during manufacturing and thorough testing of finished products to meet industry standards and customer requirements.

04 What is your lead time for production?

Production lead time depends on the order’s complexity and size. Typically, it takes 4 to 6 weeks after order confirmation. Proline Aluminum will provide an accurate schedule based on your specific project needs.

01 Do you offer design services?

QUESTIONS FOR SERVICE

02 Can you assist with project management?

Yes, we provide professional design services tailored to your project's specific needs. Our team works closely with architects to deliver customized solutions that integrate seamlessly with your project, focusing on both aesthetics and functionality.

Yes, we offer full project management support from planning to completion. Our team coordinates with architects, contractors, and stakeholders to ensure timely delivery, quality control, and smooth execution of the project.

03 What trading services do you offer?

We offer the following trading services:

• Sourcing: We assist in sourcing other building and home products to complement your project’s needs.

• We coordinate shipping and logistics within Australia, ensuring timely and efficient delivery across Queensland.

• Depending on the client, Proline Aluminum provides professional and efficient services tailored to specific needs.

Depending on the client, we offer professional and efficient services that are appropriate for their needs.

04 What after-sales services do you provide?

We offer comprehensive after-sales services to ensure customer satisfaction. We assist in resolving any product-related issues and provide tailored solutions based on the nature of the problem.

01 How to place the order?

QUESTIONS FOR ORDER

02 What is the quotation process?

You can contact us via email, phone, or through our website, providing your project details. Our sales team will respond to you within 24 hours.

Upon receiving the project information from the client (such as drawings and specifications), our team will communicate further with the client to clarify project details. We will then provide an initial quotation within 3 to 5 business days.

03 What is the payment process for orders?

We typically require a deposit upon order confirmation, with the remaining balance due before shipment. Payment methods include bank transfer or letter of credit (L/C), depending on the agreement.

04 Can I track my order status?

Yes, each project is assigned a dedicated project manager who will provide updates throughout the entire process, from design and production to trial fitting, inspection, shipment, and delivery. We ensure full transparency at every stage.

GET QUOTE

Welcome to inquire for perfect solutions for your construction projects. Proline Aluminum offers a comprehensive product system, including the design and manufacturing of windows & doors, railings & staircases, awnings & pergolas, and metalwork.